Privacy Policy

Information we collect

We process the information needed to provide the app, including:

• Merchant information such as the store domain, app settings, Shopify authorization data, and limited account information supplied by Shopify for authentication.
• Order and return information such as Shopify order, customer, product-line, and fulfillment identifiers; item quantity and value; currency; return status; and return references.
• Retention-offer information such as eligibility results, offer amount, payout method, acceptance status, and the Shopify reference for store credit or a discount code when issued.
• Operational information such as installation events, webhook events, timestamps, and error details needed to secure and support the app.

We do not collect or store customers' full payment card information.

How we use information

We use information to:

• Authenticate merchants and operate the embedded app.
• Verify an order and calculate retention-offer eligibility and value using the merchant's settings.
• Show a customer the option to keep an item for store credit or a discount code, or to submit a return request for merchant review.
• Prevent duplicate offers and payouts and show offer and return outcomes to the merchant.
• Maintain security, diagnose errors, provide support, and comply with legal and Shopify platform requirements.

We do not sell personal information or use it for third-party advertising.

How we share information

We share information with Shopify when needed to perform app actions. We also use service providers that host the application and database or help us operate and secure the service. These providers may process information only to provide services to us or as required by law. We may also disclose information when required by law or to protect the rights, safety, and security of merchants, customers, Keepback, or others.

Retention and deletion

We retain information only while it is needed to provide Keepback, maintain security and transaction records, meet legal obligations, or resolve disputes. We process Shopify's mandatory privacy requests. A verified customer-deletion request removes the customer's Keepback offer and queued privacy-request records. A verified shop-deletion request removes the shop's sessions, settings, offer records, and app-event records.

Security and international processing

We use reasonable administrative and technical safeguards, including encrypted network connections and access controls. No method of transmission or storage is completely secure. Information may be processed in countries other than the merchant's or customer's country, where data-protection laws may differ.

Your choices and rights

Merchants can change Keepback settings in the app or uninstall the app. Customers should normally contact the merchant that operates the Shopify store to request access to, correction of, or deletion of their information. Merchants and customers may also contact us using the address below. Rights vary by location, and we will respond as required by applicable law.

Changes to this policy

We may update this Privacy Policy to reflect changes to Keepback or legal requirements. We will post the revised policy on this page and update the effective date.

Contact us

For privacy questions or requests, email keepbackapp1@gmail.com.